customer service / 2 posts found

customer service

Your customer service reflects your reputation

Customer service impacts your reputation. A couple of weeks ago, I was surprised when I read this headline – Audi passes BMW in global sales to take lead in luxury race. Just last year,…
great customer experience

Great customer experience formula

  A happy customer. Flickr image by fczuardi Let me start with a disclaimer – that’s not me above. 🙂 But today’s article is a real life example of a formula for great customer experience.…