customer satisfaction / 2 posts found

employee satisfaction employee satisfaction

What is the link between customer satisfaction and employee motivation

Does employee motivation comes first or customer satisfaction. Flickr image by the Wanderer’s Eye Photography.   I bet you’re familiar with this conundrum – did the chicken appear on…
great customer experience

Great customer experience formula

  A happy customer. Flickr image by fczuardi Let me start with a disclaimer – that’s not me above. 🙂 But today’s article is a real life example of a formula for great customer experience.…