February 2013 / 2 posts found

great customer experience

Great customer experience formula

  A happy customer. Flickr image by fczuardi Let me start with a disclaimer – that’s not me above. 🙂 But today’s article is a real life example of a formula for great customer experience.…
customer experience

Customer experience – before, during and after the purchase

  Customer experience by Didriks via Flickr. Today, I read an article titled, Are You Helping Your Customers After They Buy From You?. One sentence from this article reminded me of an incident…